Contact Us
You've reached the contact page for Florida Online Casinos. Write to us at [email protected] and we'll read every message. We're an independent comparison site, not an operator, so the fastest route to a fix depends on what your question actually is — this page sorts that out before you spend time typing.
Before anything else: everything we cover is real-money gambling for adults. You must be 21 or older to open an account with most of the sites we write about, and 18 is the floor where an operator or promotion sets it lower. If gambling has stopped being entertainment, call 1-800-GAMBLER or Florida's helpline on 888-ADMIT-IT, both free and confidential, 24 hours a day.
Email us — and what to include
One address handles all of it: [email protected]. We read messages on business days and reply to genuine reader questions as we work through them. We don't publish a phone number or run live chat, because we can't act on your casino account and don't want to imply otherwise.
Messages get answered faster when they include:
- The operator you're asking about, named exactly — several of the brands we list have similar names.
- Which page of edrums.info prompted the question, so we can check what we published.
- The offer wording you saw, if it's a bonus or free spins question, and where you saw it.
- Your state, if eligibility is the issue. Access rules differ sharply across the US and Florida is its own case.
Leave out account numbers, passwords, card details, copies of ID and anything else an operator's verification team would ask for. We have no use for it and no way to act on it.
Free spins and bonus questions — what we can actually answer
This is the subject we get asked about most, so it's worth being precise. We can explain how a published offer is structured, what a wagering requirement means in practice, and how two promotions compare on paper. We cannot credit spins to your account, extend an expired offer, or overturn a decision an operator has made about your bonus.
If you email about a free spins offer, expect us to point you back at three things: the playthrough multiple, the time limit, and the eligibility rules. Those decide the value, not the headline percentage. Below are the three top-ranked sites in our table and the shape of what they advertise, so you can see the kind of detail we work from.
Raging Bull — top of our list, and the biggest headline number
Raging Bull sits first because its advertised welcome package pairs a very large deposit match with a spins component, which is the combination free-spins readers ask us to compare. The published offer is 410% up to $10,000 plus 50 free spins. Editorially we rate it 10.0 on our own scale — that's our assessment, not a customer satisfaction score.
Material conditions apply and they matter more here than almost anywhere: a match of that size carries playthrough (wagering) requirements that must be cleared before any withdrawal, a time window in which to clear them, and game restrictions that usually exclude or discount table games. New customers only, minimum deposit applies, and the qualifying deposit is your own money — nothing about a deposit match is free. Read the operator's bonus terms in full before you claim.
Limitation: a four-figure headline cap is unreachable for most players, because reaching it requires a deposit far larger than a typical bankroll, and the larger the bonus the heavier the playthrough attached. Treat the number as a ceiling, not an expectation.
Magician Bet — the one to email us about if wagering is your sticking point
Magician Bet earns second place for a different reason: its advertised offer is 101% with no wagering. For readers who have been burned by playthrough maths, that structure is the single most useful thing on this page. Our editorial rating is 9.9.
Even a no-wagering offer has terms — new-player eligibility, a minimum qualifying deposit, a maximum bonus amount, and a window in which the credit must be used. Check whether the "no wagering" applies to the bonus funds, any spins, or both, because those are often treated separately.
Limitation: the match percentage and cap are modest next to the headline packages elsewhere in our table, so high-deposit players get less nominal value. No-wagering also tends to come with tighter caps on what you can convert.
Slots of Vegas — spins tied to a named game
Slots of Vegas is here because its promotion is specific rather than generic: 375% bonus plus 50 free spins on Cash Chaser. Spins attached to a named slot are easier to assess than open-ended spins, since you can check that game's RTP and volatility before deciding whether the spins suit you. Editorial rating 9.7.
Conditions to read: the spins are restricted to the specified game, the deposit match carries its own playthrough requirement, and both components typically expire. Spin value is set by the operator and is usually fixed at a low denomination. New players only.
Limitation: game-locked spins are worth little if you don't enjoy that title, and restricted-game promotions narrow the library you can clear a bonus on.
Where the rest of our list sits
The remaining operators appear on the ranked cards above with their advertised offers. For context when you write to us, the range of promotion types we're comparing across the whole list looks like this.
| Site | Advertised welcome offer | Editorial rating | Offer type |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 | Match + spins |
| Magician Bet | 101% no wagering | 9.9 | Match, no playthrough |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.7 | Match + game-locked spins |
| Uptown Aces | 600% for new players | 9.7 | Match only |
| Card Crush | 2 mystery coins & 5 cards | 9.6 | Instant reward |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 | Sweeps-style credit |
| BetUS | 200% up to $4,000 | 9.1 | Match only |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.1 | Purchase bundle |
| Slots and Casino | 500% up to $2,500 x3 | 8.9 | Multi-deposit match |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.9 | Crypto match + spins |
Every one of these carries wagering, time and eligibility terms set by the operator, which can change without notice to us. We verify what's published on the dates we review; the operator's own terms page is always the authority.
What we can't help with — and who can
We don't hold funds, run games or administer accounts. If your question falls into one of these categories, the operator's support team is the only party that can resolve it:
- Withdrawals and payouts. Pending or delayed cashouts, withdrawal limits, or which method your balance can leave by. Payout timing varies by method — e-wallets and crypto are generally quicker than bank transfer or check, and the first withdrawal is usually the slowest because verification happens then.
- Deposits and payment methods. Card declines are common with US-facing gambling sites; availability of cards, e-wallets, prepaid options, bank transfer and cryptocurrency differs by operator, and so do minimums, maximums and any processing fees. Confirm what's supported for a USD account before you fund one.
- KYC and identity verification. Requests for ID, proof of address or proof of payment ownership come from the operator's compliance team. Send documents only through their own secure upload, never by email to us.
- Locked, closed or restricted accounts. Including self-exclusions you've set, which we cannot lift and would not lift.
- Bonus disputes. Forfeited balances, voided wins, or a promotion that didn't credit.
If the operator's live chat or email doesn't settle it, ask them in writing for their complaints procedure and the alternative dispute resolution body named in their terms. Keep your own record: dates, screenshots, and the exact bonus wording you accepted.
Report an error or send us feedback
Corrections are the most useful mail we get. If an offer on our pages has changed, a promotion has been withdrawn, or a payment method no longer works, tell us what you saw and where, and we'll check and amend. First-hand accounts of how an operator handled your payout or verification also feed into how we score sites, though we don't publish reader submissions as testimonials or reviews.
Pitches, guest posts and link requests can go to the same address. We don't sell editorial placement, and a commercial relationship doesn't change a ranking. Read more about the team and how we work on our about page, and the full legal position on our terms and conditions.
How we rank the sites you'll be emailing about
So you know what our positions do and don't mean. We research and verify published information; we don't claim to have deposited, played or withdrawn at these sites, and no rating here is a customer-review score. Sites are assessed on:
- Game range — the breadth of online slots including progressive jackpots, table games such as blackjack, roulette and baccarat, video poker, and live-dealer rooms where offered.
- Software studios — which providers supply the library, since that drives both variety and published RTP figures.
- Bonus quality — the playthrough multiple, time limit, game restrictions and conversion caps, not the headline percentage.
- Banking — deposit and withdrawal methods realistically available to US players, plus limits, fees and stated payout speeds.
- Trust signals — licensing and regulatory disclosure, RNG or fair-play certification, and how clearly terms are presented.
- Mobile — browser-based instant play and any iOS or Android app.
- Support — whether live chat exists and how reachable the operator is.
Some links on this site are commercial and Florida Online Casinos may earn a commission if you open an account through them. That doesn't buy a position, alter a rating, or soften a limitation.
Beyond casino games
Several operators in our table run more than a casino. BetUS, for instance, is primarily known as a sportsbook brand, and sports betting works on entirely different terms — odds and settlement rather than RTP, with sportsbook promotions usually carrying their own separate rollover rules that casino play may not contribute to. Bets.FM is built around cryptocurrency funding, which brings wallet handling and conversion considerations a USD-only account doesn't have. Card Crush, Zumba Cards and Amazon Jackpots use coin and sweeps-style formats rather than straight cash play, so their rewards behave differently from a cash deposit match. If you're emailing about one of these, tell us which product line you mean — the answer changes.
Eligibility, Florida law and the limits of what we'll tell you
Florida does not currently license a general market of state-regulated online casino sites the way it licenses in-person casino gambling under the Seminole Tribe compact. Sites reaching Florida players do so from outside the state, or operate as sweepstakes and social models, and their legal position varies. We describe what each operator publishes about its own licensing; we don't assert a licence or a legal status on an operator's behalf, and we won't tell you a site is legal in Florida.
What that means for you: check the operator's own terms for whether Florida residents are accepted before you deposit, expect age verification at 21+ for real-money play, and be aware that gambling winnings are generally taxable in the US. On anything legal or tax-related, consult a qualified professional rather than relying on a comparison site — including us.
If the reason you're writing is your gambling
We're not a support service and we can't provide counseling, but we'd rather point you somewhere useful than say nothing. Deposit limits, session reminders, cooling-off periods and self-exclusion are available at most licensed operators and are worth setting before you need them, not after. Our responsible gambling page covers the tools and where to find help.
Free, confidential help is available 24/7 on 1-800-GAMBLER nationally and 888-ADMIT-IT in Florida. Never gamble with money you need for anything else, and don't increase stakes to recover a loss — the odds don't change because you're behind.
To recap the practical bit: [email protected] for questions about our reviews, corrections and feedback; the operator's own support team for anything touching your account, your money or your documents. If you're weighing up which site to join, the ranked table at the top of this page is the place to start, and each offer's terms should be read at the source before you deposit. Must be 21+ (18+ where applicable). Gamble only what you can afford to lose.